Global Social Innovation Business

Privacy Policy

GSIB Global Data Privacy Notice

Effective Date: October 12th, 2020

Hitachi, Ltd. and its group companies (collectively “Hitachi”) respect your privacy and are committed to protecting your personal data. This Data Privacy Notice describes the types of personal data we collect, the purposes for which we collect that personal data, the other parties with whom we may share it and the measures we take to protect the security of the data. It also tells you about your rights and choices with respect to your personal data, and how you can contact us about our privacy practices.
Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. Specific privacy notices may apply to certain countries and you will find out further information about this below and links to relevant privacy notices where applicable.
This Data Privacy Notice only applies to this website and does not apply to any other websites maintained or operated by Hitachi or any third-parties for the collection, use, storage, disclosure, or other processing of your personal data.

Processing Your Personal Data

The personal data that you share with us through this website is being collected and processed by Hitachi. By providing your information through this website you agree that your personal data may be shared between Hitachi group companies in accordance with the terms of this Data Privacy Notice.

How is your personal data collected?

“Personal data” means any information relating to you, which identifies you.
Hitachi collects personal data from and about you through your direct interaction with Hitachi on this website by your completion of the enquiry form to respond to your enquiry .

What categories of personal data does Hitachi collect about me when using this website and why?

Hitachi will only collect, store and transfer your personal data on this website for one purpose:

What personal data is collected? Why?
First and last name To respond to your enquiry
Email address To respond to your enquiry
Country of residence To respond to your enquiry
Any other personal data you voluntarily provide To respond to your enquiry

If you are resident in the EU then Hitachi will only collect and use your personal data where it has a legal basis for doing so. In all cases the legal basis will be that you have expressly consented to the processing of your personal data for the purpose of responding to your enquiry.

Who might Hitachi share my personal data with?

The Hitachi group operates around the world and to make sure you get a response to your enquiry from the right person we may transfer your enquiry (and your personal data associated with it) to other companies in the Hitachi group.
Please note that the sharing of your personal data between Hitachi group companies may result in your personal data being shared with, or made available to, Hitachi group companies in countries where the local laws may not afford the same level of data protection as your country of residence. However, to safeguard your personal data Hitachi will ensure that its group companies will only act on instructions or directions received from the relevant Hitachi group company and shall adopt at least the same or higher standards of data protection as is described in this Data Privacy Notice and as required by applicable laws.

How will my data be protected?

Hitachi has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

How long will Hitachi keep my personal data for?

It is our policy not to process your personal data for longer than is necessary for the purpose for which it has been collected. All enquiries and the associated personal data that we have collected will be deleted within 6 months of the enquiry being closed. However, we may retain your personal data for a longer period if required to do so by legal or regulatory requirements, in the event of a complaint or if we enter into a business relationship with you

Your rights

Depending on your country of residence you may have certain rights in respect to the personal data that we hold about you:

  • If you are resident in the EU or the UK please see annex 1.
  • If you are resident in the State of California in the United States please see annex 2.
  • If you are resident in Singapore please see annex 3.

Where Server is Located

Our website is operated in the United States. If you are located outside the United States, your personal data will be transferred to the United States, a jurisdiction that may not provide an equivalent level of protection as your home jurisdiction. Cross-border transfer is, therefore, necessary for the conclusion or performance of a transaction that you are requesting, and for the establishment, exercise, and defense of legal claims. To the extent permitted by local law, your use of the website or provision of any personal data constitutes your consent to the cross-border transfer of Personal Information and the other activities identified in this Data Privacy Notice.

Updates to this Data Privacy Notice and your duty to keep us informed of changes

We keep our privacy practices under regular review and reserve the right to amend this Data Privacy Notice at any time by posting an updated version on this website. As a user of this service you accept that it is your responsibility to check regularly for such amendments and that it is not the responsibility of Hitachi to alert you individually to such amendments. The title of the Data Privacy Notice indicates the date of the last update.

It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us

Questions, comments and requests regarding this Data Privacy Notice should be addressed to:

[Hitachi America]

Postal Address: [2535 Augustine Dr, Santa Clara, CA 95054]
Inquiry Form:

Annex 1 – EU & UK Residents

If you are resident in the EU or the UK then you will also have a number of data protection rights under the General Data Protection Regulation (GDPR) and relevant local laws implementing its provisions and you are entitled to exercise these rights free of charge. These rights include:

  • Right of access
    You have the right to confirm with us whether your personal data is processed by us, and if it is, to request access to that personal data. This enables you to receive a copy of the personal data we hold about you.
  • Right to rectification
    You have the right to rectify inaccurate or incomplete personal data concerning you.
  • Right to erasure (right to be forgotten)
    You have the right to ask us to erase personal data concerning you.
  • Right to restriction of processing
    In limited circumstances, you have the right to request that we restrict processing of your personal data.
  • Right to data portability
    You have the right to receive personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another entity.
  • Right to object and rights relating to automated decision-making
    Under certain circumstances you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data, including profiling, by us and we can be required to no longer process your personal data. This may include requesting human intervention in relation to an automated decision so that you can express your view and to contest the decision.

You also have the right to lodge a complaint with the competent data protection supervisory authority as well as seek legal redress. We would, however, appreciate the chance to deal with your concerns before you approach the relevant authority, so please contact us in the first instance.
If you would like to exercise any of the above rights, please send a written request to:

[Hitachi Europe]

Postal Address: [Whitebrook Park, Lower Cookham Road, Maidenhead, SL6 8YA, UK]

Annex 2 – Privacy Notice for California Residents

Personal Information Collection and Purposes of Use

Hitachi collects and uses the following categories of personal information regarding California residents: name, country of residence and email address for consumers that ask questions through an enquiry form on our website related to Hitachi and its products and services.

Our Personal Information Handling Practices in the Preceding 12 Months

In the preceding 12 months, we have collected the following categories of personal information from California residents name, email address and country of residence for consumers that have asked questions through an enquiry form on our website.

We have collected that personal information from the following categories of sources: directly from those consumers submitting enquiries on our website.

We have collected that personal information for the following purposes: to answer your questions related to Hitachi, its products or services.

We have shared personal information with the following categories of third parties: affiliates in the Hitachi group to the extent another Hitachi affiliate is the appropriate Hitachi company to answer your enquiry.

In the preceding 12 months, we have not sold personal information about consumers.

In the preceding 12 months, Hitachi disclosed consumers’ personal information only if necessary to affiliates in the Hitachi group to the extent necessary for your enquiry to be properly answered.

California Residents’ Privacy Rights

California residents have rights to request access to or deletion of their personal information. If you are a California resident, you can submit such access or deletion requests with us as follows: contact us by email at or toll free at 800-HITACHI. The Company will undertake to verify that the consumer making the request is the consumer (or by a consumer on behalf of the consumer’s minor child or is authorized by the consumer) about whom the Company has collected personal information by matching the identifying information that the consumer (or by a consumer on behalf of the consumer’s minor child or is authorized by the consumer) has provided with the personal information maintained by the Company or through the use of a third party service provider.

Annex 3 – Privacy Notice for Processing of personal data in Singapore

Where processing of personal data takes place in Singapore, you may have certain rights in relation to the personal data that Hitachi holds about you, which we set out below:


You have the right to know whether Hitachi processes personal data about you, and if we do, to access the personal data that we hold about you and certain information about how we use it and who we share it with.

Where permitted by law, we reserve the right to charge a reasonable administrative fee for this service.

In exceptional circumstances, we reserve the right to deny you access to your personal data and may provide an explanation as required by applicable laws. Exceptional circumstances include (to the extent allowable under applicable law) where:

  • the information may, in the exercise of our reasonable discretion and/or assessment, affect the life or security of an individual; and
  • data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.


You have the right to correct any personal data that we hold about you which is inaccurate.
If you would like to exercise any of the above rights, please send a written request to:

Data Protection Officer
Hitachi Asia Ltd.
7 Tampines Grande
#08-01 Hitachi Square
Singapore 528736

Cookie Notice

What is a Cookie?

A Cookie is a small text file that we put on your computer. If we use a Cookie in relation to your use of this website, our web server can, for example, track and record information about which pages in our web site your computer visits. It is not possible for us to identify you through the Cookies that we use, unless and until you enter personal information onto our web site.

Why do we use Cookies?

We use Cookies on our website in order to make the website easier to use, and to allow us to learn how it is used. We do not use cookies to collect personal information.

What Cookies do we use?

We use the following type of Cookie on this website for the purpose set out below:
“Analytical Cookies” – Used to allow us to recognize and count the number of visitors to this website and to see how visitors move around the website when they are using it. This helps us to enhance the performance of this website, for example by making sure users are finding what they need easily.

Your rights

You can refuse to accept Cookies, or can use your web browser settings to control Cookies (including displaying a warning message when you receive a Cookie). For more details, please see the instructions of the web browser you are using. However, please note that you may not be able to use all or some part(s) of our website properly if you choose to disable any or all Cookies.
If you continue to use our website, you will be taken to be aware of and to have consented to our use of Cookies as described in this Cookie Policy.

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